What I delivered
A Saviynt identity-governance integration was already installed in ServiceNow, but its behavior was a black box — nobody had a clear picture of what it touched or how to troubleshoot it. I produced the map.
- A full footprint of the scoped application: workflows, catalog items, REST endpoints, and scheduled jobs.
- A clean separation of what the plugin claims to do versus what the environment actually showed.
- An operational API guide the team can use for day-to-day troubleshooting.
- Findings on new-hire access tickets and action-type reporting captured for follow-up.
How it came together
This was reconnaissance work: methodically walking the scoped app's components and confirming each against real evidence in the instance rather than trusting the documentation. An in-house agentic AI system accelerated the recon — inventorying components, drafting the footprint, and organizing findings — while I verified every claim against what the environment actually did. Keeping "documented behavior" and "confirmed behavior" in separate columns is what makes the guide trustworthy.
Impact
The integration went from a black box to something the team can reason about and support. When an identity workflow misbehaves, there's now a guide that says where to look instead of a from-scratch investigation — and the recon method itself became a reusable template for the next opaque scoped app.